Last updated: 2/1/2025
At loomjoyx, we are committed to ensuring your satisfaction with our handcrafted wooden duck sculptures. Each piece is uniquely crafted with care and precision, and we take great pride in delivering exceptional quality. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Returns
To be eligible for a return, please note the following:
- Timeframe: You must initiate a return within 30 days of receiving your item.
- Condition: The item must be unused, in the same condition as you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Unfortunately, due to the unique and artistic nature of our products, customized or personalized sculptures are non-returnable unless damaged or defective upon arrival.
Damaged or Defective Items
If your wooden duck sculpture arrives damaged or defective, please contact us immediately at [email protected] or +14844578856. Provide:
- Photos of the damaged item and packaging.
- Your order number.
We will promptly assess the issue and arrange for a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
Please note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected].
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error.
To return your product, please send it to: Shipping Policy
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refunds & Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +14844578856